Delivery & Returns
DELIVERY
ZONES
Clergerie delivers to the following zones:
- EU – Euro zone : Austria, Belgium, Estonia, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain
- United Kingdom
- United States.
SHIPPING TIMES
Clergerie makes its best effort to proceed with all orders upon receipt. Orders are packed and shipped from the warehouse based in Romans, France.
Delivery time may be subject to variations, upon delivery country and transportation conditions beyond Clergerie’s control.
COSTS
Clergerie offers free delivery for all orders over £500. For all orders below £500, the delivery fee is £12.
RETURNS
The client has 30 days to exercise its right of withdrawal, upon its order delivery day. Client can return the goods and be refunded with the corresponding amount.
Clergerie will refund the client in the 14 days that follow the reception of goods in warehouse, upon approval of products compliance with the below return conditions.
The refund includes amount of products all tax included as well as initial shipping costs.
It will be processed on the same payment method used by the client for its initial order.
RETURN CONDITIONS
The following conditions are mandatory to proceed with client orders returns:
- products must be returned in their original condition, with original undamaged packaging ;
- products must not have been worn ;
- products must be returned within 30 days of receipt.
RETURN PROCEDURE
Effective as of 7 April 2023, our return policy has been updated. Please carefully review the updated policy before initiating a return. By submitting a return request, you acknowledge that you have read and agree to the updated policy.
1- The shipping charges are unfortunately on the customer's charge.
2- Use a trackable shipping method to ensure that the package is safely returned to us.
3- Make sure to include a copy of the original invoice or a note with your order number inside the package.
4- Returns must be shipped to the following adress Clergerie London Walton Street 180, Walton Street London, England SW3 2JL. For more information, you can contact the shop on +442081276580
5- Please keep a proof of shipment until the refund is processed.